Shipping & Returns
We charge a $9.99 Flat Shipping Rate in the continental USA (Hawaii and Alaska have separate shipping rates).
UPS Ground means delivery within one to five business days to all 50 states and Puerto Rico.
US customers may select faster shipping by selecting UPS 2nd Day Air upon checkout. Please be aware that Saturday and Sunday are NOT considered shipping days. If you place an order Friday morning it will ship that day and arrive on the following Tuesday.
Orders generally ship next business day.
Orders may not ship the next business day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, inventory availability, and high order volumes resulting from a promotion or sale.
Please allow one extra day of transit when purchasing a cover by itself.
Below is a map of estimated transit times using UPS Ground.
Example: If your order is placed on a Monday and it ships on a Tuesday, and transit time to your shipping address shows 2 days on the map below, your order will arrive that Thursday (shipping times starts on the ship date).
If you would like your order shipped via UPS 2nd Day Air, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Express shipping (UPS 2nd Day Air) is only available for US customers.
If you refuse the delivery of a package, you'll be charged for return shipping.
We currently only ship Mexico. Customers in Mexico will be charged accordingly. Mexico shipping charges are calculated by weight and location and will be calculated when you checkout. We will not charge customs charges and/or import duties when shipping to Mexico. The customer is obliged to cover all of these additional costs. If you refuse the delivery of a package, you'll be charged for return shipping.
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their credit card company for undelivered merchandise. Doing so allows time to work with UPS, your local authorities, and insurance company regarding any matters of theft.
Credit Card Processing
All credit card processing will be performed by DockATot®. The charge on your statement will appear from DockATot®. We verify all billing addresses with credit cards, and if the address you enter does not match the credit card record, we will contact you. Sales tax will be added to the order during the checkout where applicable.
We only accept returns for all products purchased in the United States on the dockatot.com online shop within 20 days from the time of purchase. Returned products must be NEW, UNUSED, and in their original packaging with ALL labels and hangtags still attached. You must contact us for a RMA number prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized.
- Opening a box to verify contents, size, or color does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new, and are thus non-returnable.
- The condition and packaging of a returned product must be as it was when received, complete with all labels, original box(es), original packaging, and manuals/instructions.
- Please use care when opening your product(s) so that you remain entitled to a refund should you chose to return your product(s).
- All return shipping charges and materials are your responsibility.
- The original handling fee and/or shipping charges or express shipping charges are non-refundable.
- If you refuse the delivery of a package, you'll be charged for return shipping.
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at email@example.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm EST. We'll arrange to get you a non-damaged item as quickly as possible.
If you are returning a product, send an email to firstname.lastname@example.org requesting and RMA # and we will provide you with specific return instructions. You are responsible for return shipping charges, unless (1) the item is not what you ordered, (2) the item is defective (within 20 days of the time of purchase), or (3) the item is damaged due to shipping (within 20 days of the time of purchase). Our business hours are Monday thru Friday 8:30 am - 5:00 pm EST. Returns and refunds are processed twice a week. Please note it can take up to 5 business days for refunds to show up on your account.
If an item is missing from the order you receive, you must contact DockATot® customer service within 20 days of the time of purchase to inform us of the missing item(s). If you contact DockATot® after 90 days, you must re-purchase the missing item. DockATot® packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.