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EU Website Shipping Policy November 11, 2020
Due to COVID-19, our carrier partners are temporarily unable to fulfill orders to a small percentage of locations. For more details and updates, please click through the following link:
Deliveries are made utilising DPD or TNT, depending on the destination.
Orders generally ship the following business day. Please allow up to 7-10 working days for delivery from dispatch within Europe.
We will issue a confirmation e-mail to you upon receipt of order. Upon dispatch, a shipment notification, with tracking information, will be sent via email.
For deliveries to non-EU countries, the customer will be responsible for covering any customs charges and/or import duties.
Destinations & Rates
Please note that these charges cover maximum two (2) DELUXE pod boxes or one (1) GRAND pod box.
|FRANCE, ITALY, SPAIN, SLOVENIA, IRELAND
|PORTUGAL, ROMANIA, BULGARIA, GREECE, CROATIA
Don't see your location? Sleepyhead of Sweden ships globally! Please reach out to email@example.com to get more information on international shipping.
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim with the carrier in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the carrier concerning any loss or delivery disputes.
If an item is missing from the order you receive, you must contact us at firstname.lastname@example.org within 7 days of delivery to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.
Please note that we only accept returns that meet the following criteria:
- Purchase was made in the past 30 days
- Item(s) are new, unused and have all original packaging
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at email@example.com.