Shipping Policy

EU Website Shipping Policy November 11, 2020

Due to COVID-19, our carrier partners are temporarily unable to fulfill orders to a small percentage of locations. For more details and updates, please click through the following link:

https://www.dpd.com/ee_en/avaleht/koroonaviirus

Delivery Information

Deliveries are made utilising DPD or TNT, depending on the destination. 

Orders generally ship the following business day. Please allow up to 7-10 working days for delivery from dispatch within Europe.

We will issue a confirmation e-mail to you upon receipt of order. Upon dispatch, a shipment notification, with tracking information, will be sent via email.

For deliveries to non-EU countries, the customer will be responsible for covering any customs charges and/or import duties.

Destinations & Rates

Please note that these charges cover maximum two (2) DELUXE pod boxes or one (1) GRAND pod box.

Don't see your location? Sleepyhead of Sweden ships globally! Please reach out to hello@sleepyheadofsweden.com to get more information on international shipping. 

Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim with the carrier in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the carrier concerning any loss or delivery disputes.

If an item is missing from the order you receive, you must contact us at hello@sleepyheadofsweden.com within 7 days of delivery to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.

Return Policy

Please note that we only accept returns that meet the following criteria:

• Purchase was made in the past 30 days
• Item(s) are new, unused and have all original packaging

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at hello@sleepyheadofsweden.com.